Quick answers about shipping, tracking, returns, sizing, and support. If you still need help, email us at support@slumbora.com.
Where is Slumbora based?
We are based in:
30 N Gould St, STE 7001, Sheridan, WY 82801, USA
Do you ship worldwide?
Yes, we ship worldwide. If a country is unavailable at checkout, it means we currently can’t ship there.
Where do you ship from?
Orders are dispatched from the facility that can fulfill your order the fastest based on stock availability and your delivery address. All orders are fully tracked.
How long does delivery take?
Delivery times vary by destination and season. Most orders arrive within 5–10 business days after dispatch. Some locations may take longer due to customs, local carrier handling, or peak periods.
How long does processing take?
Orders are typically processed within 1–3 business days before shipping. During high-demand periods, processing may take a little longer.
Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a tracking link by email. Tracking updates can take 24–48 hours to appear after dispatch.
How can I track my order?
You can track your order anytime on our tracking page using your order number and email address.
Can I change or cancel my order?
If you contact us quickly, we may be able to update your order before it ships. Once an order is dispatched, we can’t guarantee changes or cancellations. Email support@slumbora.com with your order number as soon as possible.
What if I entered the wrong address?
Contact us immediately with your order number and the correct address. If the order hasn’t shipped, we’ll update it. If it has already shipped, we’ll do our best to help, but changes may not be possible.
What if my order is delayed?
Occasional delays can happen due to customs clearance, weather, or carrier congestion. If your tracking hasn’t updated for several days, contact us with your order number and we’ll investigate.
My tracking says “Delivered” but I didn’t receive it. What should I do?
Please check with household members, neighbors, or your building reception, and look around your delivery area. If it’s still missing, email us within 48 hours and we’ll help you file a carrier inquiry and find the best solution.
Do you accept returns?
Yes. You can request a return within 30 days of delivery, as long as the items are in good, unworn condition.
How do exchanges work?
We offer easy exchanges, especially for sizing. Contact us with your order number and the item you’d like to exchange, and we’ll guide you through the process.
Are there items that can’t be returned?
For hygiene reasons, worn or washed items cannot be returned. Final sale items are also non-returnable.
When will I receive my refund?
Once your return is received and approved, refunds are typically processed within 5–7 business days to your original payment method.
Do you charge restocking fees?
No, we do not charge restocking fees.
Will I have to pay customs duties or import taxes?
Depending on your country, customs fees or import taxes may apply. These charges are set by local authorities and are not controlled by Slumbora. If applicable, they may be collected by the carrier upon delivery.
What payment methods do you accept?
We accept major credit and debit cards, as well as local payment options available at checkout.
Is checkout secure?
Yes. Our checkout is encrypted and secured. Your payment information is processed safely through trusted payment providers.
How do I choose the right size?
Please use our Size Guide on each product page. If you’re between sizes or want help, email us and we’ll recommend the best option.
How should I care for my pajamas?
Care instructions are listed on each product page. In general, we recommend gentle washing with similar colors and air drying when possible to keep your pajamas looking and feeling their best.
How can I contact you?
You can reach us anytime at support@slumbora.com. Please include your order number for faster support.